For companies that have large-scale hot melt adhesive systems, it’s common for those systems to be running around the clock. Even smaller operations tend to have their hot-melt adhesive systems running many hours of the day. In such instances, it’s critical for these companies to have quick and easy access to technical support and assistance just in case a problem arises at an inopportune time. With quick access to assistance, the problem can be addressed and the system can up and running as soon as possible.
Fortunately, Sure Tack Systems offers our customers 24/7 technical support. We understand that there’s never a good time for something to go wrong and that it’s impossible to predict when there may be a problem, big or small, with your hot melt adhesive system. That’s why we have service technicians who can be reached 24/7 by either phone or email to assist our customers any way we can. Even if it’s just to ask a question, voice a small concern, or bounce an idea off someone with technical knowledge, we’re proud to have our technical staff available to our customers 24/7.
In addition to having technical support available 24/7, Sure Tack Systems also makes it easy for our customers to order replacement parts and get them as soon as possible. We keep all standard components in stock at all times, making it easy to ship them out as soon as one of our customers need them. As long as an item is ordered by 3:00 p.m., we ship it out the same day so it can reach our customer as soon as possible. We can also expedite orders under the right circumstances with no extra charge.
Finally, Sure Tack Systems is proud to offer one-on-one training classes for our clients. Instead of training in a group setting, we believe that our one-on-one training puts all the attention on the trainee to make sure they understand the machine they’re working with on a daily basis. If there is any confusion or questions that need to be answered, they can be best clarified in one-on-one training. Of course, just in case one of our customers has a question or concern, they can always call or email us 24/7 for technical support.
Contact Sure Tack Systems today to learn more about our 24/7 technical support policy.