In addition to our top-notch products that utilize the latest technology in hot melt adhesive equipment and application, Sure Tack Systems places great emphasis on customer service. In everything that we do, the entire Sure Tack team goes above and beyond to make customers happy. Here are just a few of the ways that Sure Tack Systems stands out when it comes to customer service.
Free Lab Testing
Purchasing a hot melt adhesive applicator system isn’t cheap, so it’s important to make sure everything is compatible with your needs before making such a big investment. To make sure everything is going to work properly once the system is in place, Sure Tack offers free lab testing of adhesives and products. This guarantees that customers have the right equipment and specifications for their system and won’t have any unpleasant or costly surprises after making a big purchase from Sure Tack Systems.
Most companies in Sure Tack’s field offer training classes for their clients, but Sure Tack goes one step further by offering one-on-one instruction to our clients. This allows Sure Tack to go into greater detail about our products and answer any questions a customer may have. While other companies may give training on some machines, which can be both confusing and unnecessary, Sure Tack will only train customers on the machines for which they will require practical knowledge. The training is also free throughout the lifespan of the system. That means when new employees are hired or promoted, Sure Tack will still provide one-on-one training to help get them up to speed.
Sure Tack Systems understands better than its competitors that you can never predict when a question or concern is going to pop up. For this reason, we make sure our service technicians can be reached 24/7. Whether it’s by email or phone, Sure Tack always has someone available to help out its customers any time of the day or night.
Going the Extra Mile
Whether it’s lab testing, free training sessions, or 24/7 assistance, the Sure Tack team is always looking for ways to go the extra mile for our customers. We treat our customers as if they were family, always making sure they have what they need when they need it. We are always doing everything in our power to make sure our customers are 100% satisfied with the products and service we provide.