Support & Training

From the moment you install a Sure Tack hot melt adhesive system in your facility, it’s understood that machine is going to be put under constant strain. You have products to make, orders to fulfill, clients to satisfy, a business to grow.

The good news is that our adhesive systems are built to withstand the demands of your business. The bad news is that even the best-made equipment can experience problems. Parts wear out over time and under stress, an employee might use the machine incorrectly, or any of a hundred other factors might throw a wrench into the works—metaphorically speaking. That’s why, in addition to creating products built to endure 24-7 wear-and-tear, we also provide an extensive support system for your Sure Tack hot melt adhesive system, including one-on-one training and ongoing technical support.

Benefits of Training

Time is money, and when your manufacturing goes down, you’re losing potential revenue every minute. With our hot melt adhesive systems, proper training on the equipment can actually help prevent breakdowns or stop them before they start. Sure Tack stands apart by providing one-on-one training, free of charge, over the life of your system. This training helps you and your team understand how the machinery works, not only so it gets used effectively, but also so if something goes wrong, you’ll know where to look for the source of the problem.

What are some of the benefits of our hot melt adhesive training schools? Let’s look at a few:

• Combined team and one-on-one instruction. Our instructors can train your team on the equipment, but also one-on-one. This ensures no question goes unanswered and that each employee using the system fully understands how the system works.
• Customized training. No generic, cookie-cutter curriculum here. Our training is not geared specifically to the equipment you have purchased and installed, ensuring that you’re not wasting time and brain space on the information you don’t need.
• Learn preventative maintenance. We don’t just teach you how to use the equipment; we also teach you how to take care of it. Preventative maintenance is important for your hot melt equipment because it extends the life span of your system and helps you stop problems before they start. (This benefit alone can save you thousands in maintenance costs.)
• Ongoing training support. Our training benefit is free for the life of your machine. That means if you hire someone new after we’ve finished the training, we’ll come back out and train them. For free. For as long as you own the system.

Additional Technical Support

Hot melt adhesive systems are complex machines with many moving parts. Even with the level of training we provide, every so often you may encounter a problem you don’t know how to solve. Since moments count when it comes to downtime, we back up your training with 24-7 technical support for your hot melt adhesive system. No matter what time of day or night you encounter a problem, our experts are available to help.

Providing Sure Tack hot melt adhesive system training is just one of the ways Sure Tack Systems stand out in customer service. To learn more about our systems and the training we provide, contact Sure Tack Systems today.

Sure Tack Systems are designed for efficiency, smooth operation and extensive use — but that doesn’t mean everyone uses them correctly. Many system failures and breakdowns can be easily prevented simply by knowing how to operate and maintain the equipment properly. This is why we include team training for our hot melt adhesive systems as part of our wide-reaching customer support policy.

How the Team Training Works

When your Sure Tack hot melt adhesive system is installed and ready to go, we’ll schedule a time for one of our experts to provide comprehensive training to your entire team, including anyone who will be operating the equipment as well as anyone else who needs to understand how it works. Our team training includes the following:

• Proper daily operation of each part of the system.
• System-specific training. We customize the training specifically to the equipment you have installed, so you’re not wasting time learning about components you don’t need or won’t use.
• Preventative maintenance protocols — to ensure optimal productivity, prevent many breakdowns and extend the life of your products.
• One-on-one training and support. Even when training an entire team, we don’t treat it like a “class.” We provide one-on-one training as needed to make sure every person on your team has their questions answered and has a good working knowledge of the system.

Ongoing Lifetime Support

One of the greatest benefits of Sure Tack team training for our hot melt adhesive systems is not just that it’s free, but that it’s ongoing — for as long as you own the equipment. We understand that as you grow, expand or experience turnover, you may have new employees who need to learn the equipment. You may also install updates and expansions to the system itself. Sure Tack understands that training is an ongoing need with our clients, so we’ll come back and train your new people, or provide refresher courses, as often as needed, for the life of your Sure Tack system.

At Sure Tack, we want your hot melt adhesive system to help your company be as productive and profitable as possible. Team training for hot melt adhesive systems is just one way we help meet this goal. To learn more about our systems, training options and support, contact Sure Tack Systems today.